Handing over a piece with sentimental value takes trust. These questions separate a skilled independent bench from a counter that simply ships work away.
Ask where the work is done
On-site repair means your piece is handled by fewer people, can be inspected with you present, and is not exposed to shipping risk. At Ivanquero Co. every repair happens at our Lakewood bench.
Ask to see the jeweler
A reputable shop is happy to introduce the person who will actually do the work and to explain the repair while looking at the piece under magnification with you.
Get an itemized quote
Written quotes should list each repair separately. Be wary of vague pricing or pressure to authorize extra work without explanation.
Check for a guarantee
Quality repairs are guaranteed. Ask what is covered and for how long.
Read local reviews
Look for specific mentions of communication, turnaround and how problems were handled. Our testimonials page shares what Lakewood and Denver clients have said about working with us.
Written by the bench team at Ivanquero Co., 624 S Cody St, Lakewood, CO 80226. This guide is general information; bring your piece in for advice specific to your jewelry.