Jewelry Repair Questions, Answered

Walk-ins are welcome for drop-offs, inspections and watch batteries. For appraisals and custom design consultations we recommend calling ahead so we can set aside time with you.

Many repairs such as sizing, chain soldering and prong retipping are ready in one to three business days. Custom work and complex restorations take longer, and we always give an estimated date at drop-off.

Yes. Every piece is logged, photographed and covered by our business insurance from the moment you hand it to us until pickup.

We repair plated and costume pieces when it is practical and cost effective, and we will tell you honestly when it is not.

We accept gold as credit toward repairs and custom work and can evaluate estate pieces. Call for details.

All repairs are guaranteed against defects in workmanship. If a repair we performed fails under normal wear, bring it back and we will make it right.

Cash, all major credit and debit cards, and contactless payment.

We do not. Every repair is performed at our bench in Lakewood, which is why we can offer quick turnaround and let you see the work in progress.

Most rings can safely go up or down about two sizes. Beyond that, depending on design, we may recommend a partial or full shank replacement so the ring keeps its strength.

Catching on fabric, visible flattening at the prong tips, or a stone that rocks when tapped with a fingernail are all signs to bring it in.

In most cases yes. Fine chains are repaired under magnification; extremely damaged snake chains may need a section replaced.

We work with several dealers and can frequently source antique cuts. We will show you options before any work is done.